Archive for category: Marketing to Moms

How To Capture Mom’s Holiday Dollars

It’s October, the start of the Fall season and the rapid arrival of Holiday 2014. Although if my inbox is any indication, Holiday 2014 started a few weeks ago with a steady stream of emails signaling the kickoff of what retailers hope is a busy holiday sales season. Marketers hope so, too.  We’re still three weeks away from Halloween and decor and costumes are already deeply discounted to make room for every holiday item imaginable.  If a recent U.S. News & World Report story is any indication, it will be a prosperous year for products and brands with major players like Wal-Mart, UPS and FedEx reporting sharp increases in holiday hiring (always a good indicator of a positive sales forecast).

Just today I received three “Best Holiday Toys of 2014” emails. As a marketer, I had to open them, of course. What I found interesting so far is that only one toy appeared on more than one list.  I can only presume that that brand had the budget to spend money with the sponsors of the lists.  Short of purchasing sponsored placements on consumer-targeted emails, what can companies do today to guarantee success tomorrow and throughout the shopping season?  I’ve taken the liberty to put together a few suggestions.

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1) Pinterest– Millennial moms are very visual shoppers. They are also creative seekers.  These shoppers want their holiday gifts to be original and pack a “wow” for the recipient.  Create themes around your product and have social media moms join you in pinning images – with links – to your product page.

2) Video– Use videos to explain the problems your product helps to solve for busy moms.  For instance, if you are a lawn mower company, post videos titled “How To Cut Your Lawn in Less Than an Hour”.  Moms shop solutions as much as they do products.

3) Check out Etsy – It’s amazing for really creative and original ideas.  Perhaps there’s a crafter out there using your product in ways that you never intended, but she is selling a lot of product.  These clever women (and men) can be a resource for online content on your site that keeps your visitors there for a few extra seconds.

4) Good ol’ fashion email – So many marketers forget about e-news or promotional emails because they are chasing the silver bullet.  Well, guess what? There’s no silver bullet.  There are just well thought out, integrated mom marketing efforts that lead to success.

5) Coupons – Moms love a good deal, however, she’s smart.  Don’t tease her with a $1 off coupon on a $50 gift.  And by the way, she expects FREE SHIPPING. It’s the point of entry in 2014.

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6) Expect More Cause-Related Gifting – Moms are a compassionate group and you can expect that they will want to support charitable organizations, from our troops wherever they are on the ground to food banks for the homeless. A partnership with a charity (or better yet, a choice of charities) that allows donations at checkout will appeal to a mom’s desire to give back to her community.

7) Instagram.  If your target market is between the ages of 13 and 55, you can be assured your market is on Instagram.  And when they aren’t on Instagram, they are on SnapChat.  Keep these social media platforms in mind.  You can use hashtags just as you do on Twitter.

If the upward trend in holiday sales continues (up 3.8% in 2013 to just over $600 billion* and an online increase of 10% to $46.5 billion**), Holiday 2014 will be a profitable season. It’s critical for marketers to meet moms where they shop, both in stores and online, using integrated strategies (see above) to attract moms’ holiday dollars. The estimated 20% of annual revenue covered in the few short weeks of the holiday season, coupled with positive economic forecasts should mean big business for brands.

It’s not too late to get your holiday marketing plan in place, particularly with social media strategies. You’ll be singing a happy tune on January 1st.

The 1-2-3’s of Mom Engagement

In the spirit of the back-to-school season, let’s open our math books and look at some big numbers. Moms spend an estimated $2.4 trillion on products and services every year. The global baby care market is expected to exceed $66 billion in US dollars by 2017, with close to 4 million babies born in the US each year. My often quoted and rarely attributed number of a $2.4 trillion mom market is the golden egg for marketers. How to tap in to this very lucrative market is what has built my company, filled six of my books and motivates me to write number book number seven (now in draft).

Offline and Online Influencers. Take a stroll through any shopping plaza, in any large store or small boutique and you’ll find moms pushing strollers with one hand, juggling phones in the other, with designer water or hand-crafted beverages in the stroller cup holders. While shopping, they are using their phones to text pictures to other moms, ask advice, compare prices and search for product reviews online. Once they leave a store or complete their online purchases, moms still love to share with other moms in an informal setting. If you eavesdrop on a conversation on the playground at parks or play dates, plenty of talk will revolve around specific products and brands. Marketing efforts in offline and online settings, online mom meetups and offline MommyParties <http://mommyparties.com> , for instance, engage moms in their favorite places and spaces.

Know Your Millennials. Millennial moms are all the buzz right now and with good reason. This generation of women represents 83% of new moms; each wanting a unique, customized experience from the moment the pregnancy test stick shows a positive.  These moms believe there are better ways to do things and are determined to find the best in baby gear, furniture, clothing, health products and more. Products of their Boomer parents’ affluence and overall attitude of indulgence, Millennials seek unique and customized experiences. Keeping up with Millennials as early adopters of new social media and technology (witness Instagram and Vine) means making sure your brand is playing in their virtual playgrounds.

Know Your “Older” Target Markets. While Millennials are certainly the group to focus on first, there are categories of moms and moms-to-be that should not be overlooked. According to the Centers for Disease Control and Prevention, pregnancy rates for women aged 30 and over increased while other age categories declined. These moms, mostly Gen X women, are still very tech-savvy like their Millennial counterparts. However, due to their age and experiences, these moms see themselves as “mavens” who have strong opinions and more influence (real and perceived) with larger groups of moms.

Only the Best for Baby. Despite a downward trend in the US birthrate the last few years, total sales in the baby care market are projected to reach $66 billion dollars by 2017. That is billions, not a typo. New parents want the best products available and are willing to disregard high costs to get the best for baby. A quick search through Pinterest, for example, supports this trend; ultra chic, designer-looking nurseries tempt even the most frugal mom to create a magazine-worthy room. When it comes to safety (a core value detailed below), moms and dads are also more than willing to disregard a budget when purchasing baby gear like car seats, strollers and cribs.

Remember The Core Values. As I gather information and resources for my seventh book, the five core values from my earliest books remain true today. Despite rapid changes in social media, mobile technology and a natural progression in personal buying styles as needs change, these five values motivate moms: Health and Safety, Saving Time, Simplicity, Value and Child Enrichment. The health and safety of their children is the number one value that motivates moms. They want to feel that companies sincerely care about family health and well-being. Saving Time and Simplicity go hand in hand. Moms value time, and any product or service that can help save even a few minutes in an otherwise busy day will go far in building brand loyalty. Products that offer simplification usually give back time. Value rates high for moms of all ages, but it is not to be confused with price. Moms don’t necessarily want the cheapest product but one that comes with a competitive price combined with good quality and customer service. Child Enrichment speaks to the desire raise and nurture superior offspring. To be better mothers and provide more than they had as children is the main motivation behind this value. These core values should be the starting point for any programs, and ultimately meaningful engagement with moms.

In my years of researching and studying behaviors and trends in marketing to moms, one constant remains; the mom market is fluid and ever changing.  Social media contributes to rapid change and growth in how brands should engage with moms, however the core values above serve as a valuable baseline that crosses generational lines. Many factors affect how and why moms shop, from background and personal experiences to current socioeconomic factors. Knowing moms’ motivations and values (and how they change) are critical to meaningful engagement, brand loyalty and powerful ‘word of mom’.

What’s Not to Love About Forever 21?

On any given night, on a not-so-infrequent basis, you can find me at the Forever 21 store in New York’s Times Square. Call it a guilty pleasure or perhaps a convenient stop at 11 p.m. after a business dinner; however, I just can’t help myself from stopping in on my way back to my hotel. At that hour, the store is still buzzing with deal-seeking fashionistas.

Last week, once again I found myself in Forever 21 at midnight — this time with my teenager and her friend. It’s a rare occurrence for me to not be in the mood to shop, but on this particular occasion, I decided to step back and observe the crowd (an occupational hazard). What I noticed is that while Forever 21 has several distinct brand identifiers, very few are mom friendly.  Although I didn’t leave the store that night with the iconic yellow and black plastic bag, I did leave with a list I titled on my iPhone, “Learning How Not To Market To Moms the Forever 21 Way.”

1) In Store: There are two major problems with the inside of a Forever 21 store when it comes to pleasing moms. It begins with the marble stone floors that make it very difficult to access wireless service. You are probably wondering why a mom would complain that her teenager doesn’t have cell service while shopping. However, what this means to the mom shopping solo for her kids is that she can’t text pictures of her would-be purchases to her children for approval. This obstacle becomes even more important as the Z Generation of women become mothers in the next 10 years. In fact, in one of our recent surveys, 90% of Millennial moms say they text an image from a retail dressing room. In other retail stores, a mom might just buy the items and return them later, which brings up my next “How Not To.”

2) Return policy: The cashier asks you if you are aware of the return policy. However, as most moms know, there really isn’t a return policy because the policy is very restrictive. It makes moms much more cautious if they know the item(s) can’t be returned or exchanged easily. This can make the difference between a browse through the store and a purchase, particularly if moms (like me) shop for their daughters on business trips. Moms want to know that the retailer where they are spending their money is a partner in solutions as well.

3) Store Layout: Moms are tired, and there are no seats anywhere in Forever 21. In fact, they actually have security guards who walk the floors to ensure that no one is sitting on fixtures or floors. To please the people who control the majority of the money, Forever 21 should have some kind of seating to facilitate a mom’s long wait outside the dressing room where her daughter inevitably will spend hours trying on clothes. It’s the first rule of mom marketing: The longer mom stays in a retail location with her children, the more likely she is to spend money.  Provide her a seat and keep her in the store.

When moms visit a Forever 21 or any store targeting tweens or teens, retailers should make sure that these moms are, at a minimum, comfortable and even entertained while their daughters buzz around the store, taking selfies. The equations are simple: happy moms + child browsing = more purchases.

Forever 21 is a successful brand with a winning formula for reaching its target market. These observations are from both sides of the fence; as a mom who makes purchases for her daughter and as a professional who always looks for ways that a business can improve or implement strategies for marketing to moms, the most powerful consumer.

NFL Marketing to Moms Segment on ESPN’s Outside the Lines

Maria Bailey, CEO of BSM Media, is featured in this segment on ESPN’s Outside the Lines. Maria provided insight on how the NFL can improve their current marketing initiatives that target moms.